tag:status.visitu.com,2005:/historyVisitu Status - Incident History2024-03-29T05:22:41ZVisitutag:status.visitu.com,2005:Incident/192530742023-12-01T00:04:34Z2023-12-01T00:04:34ZBlackbaud API<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>00:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>22:44</var> UTC</small><br><strong>Update</strong> - We identified the Blackbaud issue as a rate limit on the API. We are actively working with Blackbaud on a service resolution and will post or send an update on resolution.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:23</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue. The message sent to reauthorize is not allowing for reconnection. Will update once issue is identified.</p>tag:status.visitu.com,2005:Incident/181784962023-08-18T02:42:33Z2023-08-18T02:42:33ZAPI Outage<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>02:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>22:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>22:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an outage with our API.</p>tag:status.visitu.com,2005:Incident/156603812022-12-20T14:37:27Z2022-12-20T14:37:27ZIssuse with Login Server<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and we are no longer seeing an increased rate of errors, if you are still experiencing dashboard login issues we recommend clearing your browser data to force a refresh of the dashboard. If you need any assistance please do not hesitate to contact support.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and a fix should be live within 10 minutes. Refreshing your dashboard after this time should resolve the issue.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:20</var> UTC</small><br><strong>Investigating</strong> - We are seeing issues with logins and other dashboard errors, we are investigating this.</p>tag:status.visitu.com,2005:Incident/127372832022-11-07T00:38:24Z2022-11-07T00:38:24ZService Unavailable<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>00:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:15</var> UTC</small><br><strong>Identified</strong> - We are currently performing a database migration, while this is underway the service will be unavailable. We apologize for this inconvience. We plan to have this completed within the next hour.</p>tag:status.visitu.com,2005:Incident/114823282022-10-05T19:47:42Z2022-10-05T19:47:42ZKiosk Update Interruption<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Monitoring</strong> - A fix has been deployed and we are continuing to monitor for ongoing issues.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.visitu.com,2005:Incident/81764702021-10-07T17:48:43Z2021-10-07T17:48:43ZIssue with Touch-Free Check In<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting the Touch Free operation of the Kiosk app, we are issuing a fix now.</p>tag:status.visitu.com,2005:Incident/80733312021-09-26T02:24:58Z2021-09-26T02:24:59ZServer Outage<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>02:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Monitoring</strong> - We have identified a database outage that started around 1:37 PM EDT; We have issued a fix and will continue to monitor the situation.</p>tag:status.visitu.com,2005:Incident/55778592020-11-18T15:07:11Z2020-11-18T15:07:11ZDegraded Performance<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Resolved</strong> - Visitu has returned to normal operation</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Update</strong> - We are aware that some customers are experiencing slowness or degraded performance. Our platform team is aware and closely monitoring our response times. We are currently reviewing our platform dashboards and will work to resolve this. We appreciate your patience and understanding.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating issues that may be causing degraded performance.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of issues connecting to our server. Check our status page (status.visitu.com) for updates.</p>tag:status.visitu.com,2005:Incident/55660932020-11-14T19:02:53Z2020-11-14T19:02:53ZAPI Outage<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>19:02</var> UTC</small><br><strong>Resolved</strong> - We have identified an issue with some outbound API requests, we have identified the issue and are implementing a fix. We will continue to monitor this issue.</p>tag:status.visitu.com,2005:Incident/51047932020-09-16T18:02:37Z2020-09-16T20:13:04ZVisitu Slow Down<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Resolved</strong> - Visitu is back to normal operation</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>13:28</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of slowness within the Visitu platform. We will update this page with more details.</p>tag:status.visitu.com,2005:Incident/50676332020-09-11T16:47:01Z2020-09-11T16:47:01ZIssues with Automations and Scheduled Jobs<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue as a background workers error, we have restored the workers which are currently processing backjobs. We will continue to monitor the queue.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>13:39</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of unfired automations, we will update this page with more details.</p>tag:status.visitu.com,2005:Incident/47711882020-08-04T15:44:40Z2020-08-04T15:44:40ZDatabase Incident<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Identified</strong> - We have identified an issue affecting customers ability to create records and access the dashboard, we have identified the issue and are working on implementing a fix. This issue should be resolved within the next hour.</p>tag:status.visitu.com,2005:Incident/46645952020-07-21T17:22:26Z2020-07-21T17:22:26ZBlackbaud Sync Interruption<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:53</var> UTC</small><br><strong>Identified</strong> - We have identified an issue preventing some users from performing Blackbaud syncs, we are currently issuing a fix for this issue.</p>